* Our quality care system ensures we regularly review with you the quality performance of our service - and identification of your changing needs.
* A formal monthly sign-off by the client’s nominated representative confirms your view of our level of achievement.
* All our supervisors will be incentivised to ensure achievement of consistently high standards of quality performance.
* All cleaning issues will be addressed within one working day of notification.
* Our training programme ensures that all local managers will be trained in cleaning technology to British Institute of Cleaning Science standards.
* All our cleaning operatives will be up skilled in line with BISCs standards.
* All our cleaners will be uniformed and will carry security identification cards.